Support
We're here to help
The fastest way to reach us is live chat in the Credx app. You can also email or call.
Chat in the app
Open Credx and go to Support to chat with our team. We email you a transcript when the chat ends.
Phone
Something wrong with your account?
If you think someone else is using your account or you see a transaction you didn't make, use the urgent report option in the app's Support section. It goes straight to our team as a security issue. Never share your PIN or one-time codes with anyone, including people who say they work for Credx.
Live chat
Talk to a real person, inside the app
Chat with our customer care team from the Support section of the app.
- Agents are marked as verified Credx customer care.
- You get the transcript by email when the chat ends.
- Report an agent or end the chat at any time.
Making a complaint
- Contact us through in-app chat or at support@credx.ng and tell us what happened. Include your registered phone number.
- We'll confirm we've received it and look into it.
- We'll reply with what we found and what we'll do.
Common questions are answered in our FAQ.
Our offices
- Lagos16A George Omonubi Street, Oniru, Lagos
- Owerri10A Mbari Street, Owerri, Imo State